Privacy Policy
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The Information Technology Act of 2000, its rules, and the amended provisions pertaining to electronic documents and records in various statutes as amended by the Information Technology Act of 2000 have formed this privacy policy, which is an electronic record in the form of an electronic contract. There is no digital, electronic, or physical signature required for this privacy policy.
The Information Technology (reasonable security practices and procedures and sensitive personal data of information) rules, 2011 under the Information Technology Act, 2000, which mandate the publication of the privacy policy for the collection, use, storage, and transfer of sensitive personal data or information, are the basis for the publication of this document and will be interpreted accordingly.
This privacy statement is a contract that binds you and Mr. Delivery (both terms defined below). The terms of this privacy policy, which govern the relationship between you and Mr. Delivery for your use of the website (defined below), will come into effect upon your acceptance of it, whether directly or indirectly through electronic means, by clicking the "I accept" tab, by using the website, or by any other means.
Kindly carefully read this privacy statement. You acknowledge that you have read, understood, and agreed to this privacy statement by using this website. Please do not use this website if you disagree with the conditions of this privacy statement. By signing this document, you grant Mr. Delivery your unqualified approval or agreements as specified by Information Technology Act of 2000 sections 43a and 72a.
You agree that Mr. Delivery may collect, store, process, and transfer any and all of Your Personal Information and Non-Personal Information in accordance with this Privacy Policy by giving us Your Information or by using the services offered by the Mr. Delivery Platform. You further agree that neither You nor any other person will suffer any loss or unjust gain as a result of the collection, use, storage, or transfer of Your Information.
Mr. Delivery The privacy of user data and information is a concern for Mr. Delivery Services ("Mr. Delivery," "We," "Us," or "Our") when users ("You," "Your," or "Yourself") access the services on Mr. Delivery's websites, mobile sites, or mobile applications ("Website").
You and Mr. Delivery have a contract with this privacy statement. Read this privacy statement in conjunction with any applicable terms of use or other agreements on the Mr. Delivery website and mobile applications.
This Privacy Policy aims to inform You of Our procedures for gathering, using, and disclosing any information or data that You might submit through this website. Before using or providing information to this website or its mobile applications, please make sure you have read this privacy statement in its entirety.
A.1 Data that You give to Mr. Delivery or that Mr. Delivery collects from You may be included in the Information (which also includes data) as "Personal Information" and "Non-Personal Information."
A.2 Information gathered that can be used to specifically identify or get in touch with you is known as personal information. For the purposes of this privacy statement, "personal information" means, among other things, your name, address, phone number, email address, or other contact details; information about your online transactions; financial data; demographics and interests; Internet Protocol address; and any other items that fall under the definition of "sensitive personal data or information" as specified by the Information Technology (Reasonable Security Practices And Procedures And Sensitive Personal Data Of Information) Rules. The identification code of the communication device you use to access the website or any additional information you supply during the registration procedure, if any, on the website, as 2011 was passed under the Information Technology Act, 2000.
A.3 When You register as a user on the website, when you register as a merchant on the website, or when you use any of the services provided on the website, among other activities, certain types of Personal Information may be gathered. Such instances include, but are not restricted to, writing user reviews, engaging in other business on the Website, and taking part in online surveys, contests, and other activities.
A.4 We might get Personal information about You from other sources, like business partners, social media platforms, and commercially available sources. The information We collect may include Your user name linked to the social media service, any content or information the social media service has the right to share with Us, such as Your friends list, profile picture, or email address, and any information You have made public in connection with that social media service, if you access the website through a social media service or connect a service on the website to a social media service. By connecting the Website to social media platforms or using them to access the Website, You give Mr. Delivery permission to gather, store, utilize, and keep such material and information in compliance with this Privacy Policy.
A.5 When You visit and/or use the Website, Mr.Delivery may also obtain information from You through the Website that is not Personal Information. Server logs may contain such information. Non-personal data may comprise Your location, information about your internet service provider or telecom provider, the kind of browser you use (Internet Explorer, Firefox, Opera, Google Chrome, etc.), the operating system of your device, the website you last visited before visiting the website, and the time you spend on the website. The date and time of your access are also recorded in the session.
A.6 Non-personal data is gathered in a number of ways, including by using cookies. Mr. Delivery might set up "cookies" on your computer, either temporary or permanent. You have the option to remove or prohibit these cookies from your computer. You have the ability to set your computer's browser to notify You when We try to send You a cookie, giving You the choice to accept or decline the cookie. If You have disabled cookies, You might not be able to use some of the website's features.
A.7 Please be aware that this Privacy Policy may treat Personal Information and Non-Personal Information differently.
A.8 By signing this document, you guarantee Mr. Delivery that: a) the information you occasionally supply him is and will always be true, accurate, up to date, and authentic; and b) you have all the necessary rights, authorizations, and consents to give him the information. b) You agree that giving Mr. Delivery the information and allowing him to store, collect, use, transmit, access, or process it will not violate any charter documents, laws, agreements with third parties, rulings, orders, or decrees.
A.9 The veracity of the information that You or any other user supply to Mr.Delivery is not the responsibility of Mr.Delivery, its officers, directors, contractors, or agents. If You Violate Any of These Terms, Including This One and the One That Immediately Precedes It, You Will Be Liable To Mr. Delivery, Its Officers, Directors, Contractors, Agents, and Any Other Party Relying On The Information You Have Provided.
A.10 Although certain data may still be kept in physical form, your information will be largely saved in electronic form. In accordance with relevant regulations, we may store, acquire, process, and use your data in nations other than the Republic of IndiA. We might enter into contracts to store or process your data with third parties, both inside and outside of IndiA. These third parties might have their own security measures in place to protect your data or information, but we will, whenever it makes financial sense, require them to implement acceptable security measures to protect your data or information.
A.11 When You download Our app, We might use technologies—like "cookies" and other comparable ones—to gather information about You that isn't immediately visible to You. More specifically, We might get data regarding additional third-party apps that you have installed on your phone. We may combine, de-identify, or anonymize the data we've gathered. We might use this, for instance, in order to perform analytics, such as using and disclosing anonymized data to identify trends and preferences and to enhance business operations.
For any reason that may be permitted by applicable law (including where the applicable legislation permits such collection, usage, storage, or processing in line with the consent of the user), Mr. Delivery gathers, uses, stores, and processes Your Information. These purposes shall include the following:
B.1 to make the Website easier for You to use;
B.2 to reply to Your questions or fill Your requests for details regarding the different services that are provided on the Website;
B.3 to fulfill orders placed with participating merchants and is shared as necessary to accomplish the order fulfilment;
B.4 to guarantee timely and effective delivery of orders and to update You on the progress of Your order;
B.5 to give You information, materials, and offers and to tell You about the services that are available on the Website;
B.6 to provide you with critical information about the Website, updates to the terms and conditions, user agreements, policies, and/or other administrative data; 2.7. to send you marketing materials and surveys;
B.7 to provide you with marketing materials and surveys;
B.8 to customize Your online experience by displaying offers, services, and adverts based on Your interests;
B.9 to assist You in resolving issues You've encountered on the Website, including any technical issues;
B.10 To finish and fulfill any services that you use from the website.
B.11 in order to maintain the Website's integrity and ensure its correct administration;
B.12 to carry out data analysis and internal evaluations for the website;
B.13 to enhance the Website's content and services;
B.14 to carrying out surveys, analytical investigations, and scholarly research on a range of topics, such as user behaviour and preferences;
B.15 as allowed by law, to react to legal, judicial, or quasi-judicial processes, to give information to law enforcement, or in connection with an inquiry into issues pertaining to public safety;
B.16 to put information security procedures into practice;
B.17 to identify any security lapses, computer viruses, or contaminates;
B.18 to look into, stop, or take action regarding illicit activity and suspected fraud;
B.19 to perform forensics on the relevant computer resource as part of an internal audit or investigation;
B.20 To handle any job application that you might send in;
B.21 to track down computer resources or anyone who might have violated, is suspected of violating, or is likely to violate any legal provision, including the Information Technology Act, 2000, which could have a negative effect on the services offered on any Website or by Mr. Delivery; and
B.22 to make it possible for a prospective investor or buyer to assess Mr. Delivery's business.
B.23 Call and SMS Data: Our Services let Users and Riders communicate with each other. In order to provide this service, we receive CALL and SMS data, which includes the time and date of the call, the contacts, and the job opportunity. We store this data for future reference and use it in conjunction with relevant referral programs that let riders profit from each new hire they suggest from their network of contacts.
B.24 Information about Your Device: We may gather details about your mobile device, such as the hardware model, operating system and version, software and file names and versions, preferred language, advertising identifiers, serial number, device motion information, and mobile network usage.
B.25 Log Information: We gather server logs whenever you interact with our services. These logs may contain data such as your device's IP address, access dates and times, the features and pages you view in apps, system activity such as crashes, the kind of browser you're using, and the website or service you were using prior to interacting with our services.
[Known both individually and together as "Purposes")] By using this form, you consent to and accept that information is being collected legally, in connection with a function or activity of Mr.Delivery or any agent acting on its behalf, and that the information collection is required for the intended purposes.
C.1 You are not entitled to the Services. Accordingly, you hereby irrevocably consent to Mr.Delivery's transfer, sharing, disclosure, or part with all or any of Your Information, both inside and outside the Republic of India, to partners, banks, and financial institutions, as well as third party service providers, for one or more of the Purposes, or as may be required by applicable law.
C.2 You acknowledge and agree that, to the extent permitted by applicable laws, it is sufficient that Mr.Delivery impose contractual obligations on the transferee, requiring the transferee to abide by the terms of this Privacy Policy, whenever it transfers Your Information to any other entity, whether inside or outside of Your country of residence.
C.3 From time to time, Mr.Delivery, its affiliates, agents, partners, third-party service providers, banks, and financial institutions may launch programs or initiatives that require the sharing of statistical data and other details (apart from Your Personal Information) without your express or implied consent. Except for Your Personal Information, we may transfer, disclose, or share information with third parties that help run our business. Examples of these third parties include those that help with technical infrastructure, analytics, merchant services, payment processing, and academic research and surveys. These affiliates and outside service providers agree to abide by the privacy policy's confidentiality requirements. Despite the foregoing, in order to allow You to pay for the services you get, We work with other third parties, including payment gateways, credit/debit card processing companies, and pre-paid cards. Upon registering for these services, you might be able to store your credit card information for easy access and quicker payments in the future. In such a scenario, We may divulge Your pertinent Personal Information, such as Your name, address, and email address, as required by the third parties to deliver such services. We are not in any way accountable to You or any other person for any delay or failure on the part of these third parties in processing the payments; the processing of payments or authorization is only carried out in compliance with these parties' rules, terms, and conditions.
C.4 In addition, we might disclose personal information if we think it's required to look into, stop, or take action in relation to suspected fraud, illegal activity, circumstances that could endanger someone's physical safety, or infractions of our policies or other terms and conditions.
C.5 We reserve the right to divulge your information in response to a request from law enforcement, governmental agencies, courts, quasi-courts, or any other statutory or constitutional authority, or in order to establish or exercise our legal rights or defend against legal claims. We may also do so in accordance with any legal obligation or order under law.
C.6 You further agree that there will be no unjust gain or damage for You or any third party as a result of the disclosure, exchange, and transfer of Your Personal Information and Non-Personal Information.
C.7 Should We (or Our assets) plan to merge with, be acquired by, or reorganize, amalgamate, or restructure our business, We and Our affiliates will share or sell all or part of Your personal information with such business entity. If a transaction of this kind takes place, the other business entity (or the newly combined firm) will have to abide by this Privacy Policy with regard to Your Personal Data.
D.1. Links to other websites may be available on our website. The presence of these links does not imply that the websites are connected to or affiliated with Us; rather, they are merely offered for Your convenience. Please be aware that these websites have privacy and terms of use. Before submitting any data to them, including personal information, you should review their privacy statement. The security and content of those websites are not guaranteed by us.
D.2 We may include features on Our Website that are hosted by third parties; Your engagement with these features is subject to the third parties' privacy policies.
D.3 The fact that You visit these third-party websites and features at Your own risk means that You assume no responsibility for any loss, damage, claim, or expense.
E.1. We work hard to guarantee the confidentiality, security, and integrity of Your Information and to guard Your Personal Information against unwanted access, disclosure, alteration, or destruction. We take appropriate precautions to guard against illegal access to Your Personal Information.
E.2. To confirm Your identification, We reserve the right to carry out a security assessment at any moment. You consent to giving Us all the data we ask for in order to conduct the security evaluation. We retain the right to close your account with us and prevent you from using the website if you don't comply with any security requests.
E.3. We disclaim all liability and are not subject to legal action for any security lapse or for the conduct of any third parties that get Your Personal Information.
E.4. Mr.delivery, its merchants, or other relevant third parties own the trademarks, logos, and service marks (collectively, the "Marks") shown on the Website. Without Mr.Delivery's, the merchants', or any other third party's prior consent, you are not allowed to use the Marks.
E.5. We disclaim all liability for any loss, damage, or misuse of Your Personal Information, whether caused by this policy or otherwise, to the extent that such loss, damage, or misuse is related to a Force Majeure Event (see below). A "Force Majeure Event" is defined as any event that occurs outside of Our Reasonable Control and includes, but is not limited to, acts of God, civil unrest, strikes or other forms of industrial action, government acts, computer hacking, unauthorised access to computer data and storage devices, computer crashes, breaches of security and encryption, and sabotage.
You accept and agree that you are giving your information voluntarily. By sending an email to the grievance officer or another electronic address that may be provided to You, you have the choice to either not provide or for Mr.devlivery to collect Your Personal Information, or to later withdraw Your consent with respect to the Personal Information so provided hereunder.
Mr.deliver reserves the right to amend this privacy statement and its data privacy practices at any time. Any updates will be posted on the website. However, we won't waver in our commitment to respecting users' privacy when using our website. To be informed of any revisions, we advise you to review this Privacy Policy on a frequent basis. You will be deemed to have unconditionally accepted any revisions to this Privacy Policy if you continue to use the Website or submit data or information after such changes.
The Grievance Officer's name and contact information are listed below, in compliance with the Information Technology Act of 2000 and its implementing regulations.